GDPR

Introduction

("we," "our," or "us") is committed to protecting the privacy and data security of our customers, website visitors, and business partners. This GDPR Policy outlines our data protection practices and explains how we collect, use, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR) as well as the UK Data Protection Act 2018.

Data Controller

We are the data controller responsible for your personal data. If you have any questions or concerns regarding the processing of your data or this policy, please contact us at [email protected].

What Personal Data We Collect

We may collect and process the following types of personal data:

1. Contact Information: Your name, email address, phone number, and postal address.

2. Booking Information: Details of your reservations, including check-in and check-out dates, property preferences, and payment information.

3. Communication Data: Correspondence and communication records, including emails, live chats, and phone calls.

4. Marketing Preferences: Your preferences for receiving marketing communications from us.

5. Website Usage Data: Information about your use of our website, including IP address, browser type, and device information.

6. Cookies and Analytics: We use cookies and analytics tools to gather information about your website usage. Please refer to our Cookie Policy for more details.

How We Use Your Personal Data

We process your personal data for the following purposes:

1. Booking and Reservation Management: To fulfill your reservations, communicate with you, and provide necessary services.

2. Customer Support: To respond to your inquiries, requests, and provide customer support.

3. Marketing and Promotions: With your consent, to send you marketing communications, special offers, and promotions.

4. Legal and Compliance: To comply with legal obligations and regulations, including tax and accounting requirements.

5. Website Improvement: To analyze website usage, enhance user experience, and improve our services.

Legal Basis for Processing

We rely on the following legal bases for processing your personal data:

1. Contractual Necessity: Processing is necessary for the performance of a contract with you, such as booking a vacation rental.

2. Consent: Processing is based on your consent, which you can withdraw at any time.

3. Legal Obligations: Processing is necessary to comply with legal obligations.

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

Data Sharing

We may share your personal data with the following categories of recipients:

1. Service Providers: We may share data with third-party service providers who assist us in delivering our services, such as payment processors, customer support tools, and marketing platforms.

2. Legal and Regulatory Authorities: We may disclose your data when required to comply with legal obligations or respond to lawful requests from authorities.

Your Rights

Under GDPR and UK Data Protection Act 2018, you have the following rights regarding your personal data:

1. Access: You can request access to the personal data we hold about you.

2. Rectification: You can request correction of inaccurate or incomplete data.

3. Erasure: You can request the deletion of your data under certain circumstances.

4. Restriction: You can request the restriction of processing under certain circumstances.

5. Data Portability: You can request the transfer of your data to another data controller in a structured, commonly used, and machine-readable format.

6. Withdraw Consent: If processing is based on your consent, you can withdraw it at any time.

7. Objection: You can object to processing based on legitimate interests or direct marketing.

To exercise your rights or inquire about your data, please contact us at [email protected].

Security Measures

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction.

Changes to this Policy

We may update this GDPR Policy to reflect changes in our data processing practices or legal requirements. The updated policy will be posted on our website.

Contact Us

If you have any questions or concerns regarding this GDPR Policy or our data practices, please contact us HERE.