Cancellation and Refund Policy for Our Services
Here, we value your trust and strive to provide you with exceptional vacation rental experiences. We understand that sometimes plans change, and you may need to cancel your reservation. Below, you will find our cancellation and refund policy, which outlines the procedures and guidelines for cancellations, refunds, and exceptions related to major issues like COVID-19.
1. Cancellation Requests
1.1 Cancellation Periods
-
Full Refund: For reservations canceled at least 10 days before the scheduled check-in date, you will be eligible for a full refund of the accommodation charges.
-
70% Refund: For reservations canceled at least 5 days before the scheduled check-in date, you will be eligible for a 70% refund of the accommodation charges.
-
30% Refund: For reservations canceled at least 2 days before the scheduled check-in date, you will be eligible for a 30% refund of the accommodation charges.
1.2 Cancellation Process
To request a cancellation, please contact our Customer Support team via email at [email protected] or by phone at [Phone Number]. You will need to provide your booking details, including your reservation number and the name associated with the booking.
2. COVID-19 or Major Problems
2.1 Exceptional Circumstances
We understand that exceptional circumstances, such as COVID-19 or other major problems, can impact travel plans. In such cases, we will make every effort to provide you with a full refund to mitigate the impact of these unforeseen events.
2.2 Process for COVID-19 Refunds
-
Notification: If your travel plans are affected by COVID-19 or similar major problems, please contact our Customer Support team as soon as possible. Provide documentation or information related to the issue.
-
Full Refund: Based on the information provided, we will assess the situation and, if applicable, process a full refund of the accommodation charges.
3. Security Deposit
3.1 Security Deposit Requirement
Some of our vacation rentals may require a security deposit at the time of booking or check-in. The security deposit is intended to cover any potential damages to the property during your stay.
3.2 Security Deposit Refund
-
Refund Process: The security deposit will be refunded in full, provided that no damages or excessive cleaning fees are incurred during your stay.
-
Check-Out Inspection: A check-out inspection will be conducted to assess the property's condition. If no issues are identified, the security deposit will be refunded to your original payment method within [X] business days after your check-out.
-
Deductions: If damages or excessive cleaning are required, deductions will be made from the security deposit accordingly. You will receive a detailed breakdown of any deductions made.
4. Modifications
If you wish to modify your reservation, please contact our Customer Support team. We will do our best to accommodate your request, subject to availability and any rate differences.
5. Force Majeure
Our website is not responsible for cancellations or changes to your reservation due to unforeseen circumstances, including but not limited to natural disasters, government actions, and other force majeure events. In such cases, our standard cancellation policy may not apply, and refunds may be subject to the terms and conditions of the property owner or host.
6. Contact Us
If you have any questions or need further assistance regarding our cancellation, refund, or security deposit policies, please don't hesitate to reach out to our Customer Support team at [email protected] or by phone at +44 7867 489198.
7. Updates to the Policy
Our website reserves the right to make updates or changes to this Refund Policy. Any modifications will be effective immediately upon posting on our website.
By booking with our website, you acknowledge and agree to our Cancellation, Refund, and Security Deposit Policy as stated above.
